Production and delivery
Each card is personalized and made after purchase. Available shipping methods, charges, and delivery estimates are shown during CozyTreat checkout or in your order confirmation. Delivery timing can vary by destination, carrier, customs, and seasonal volume.
Tracking
When tracking is available, it is sent to the email used at checkout. If the tracking has not updated or the parcel appears delayed, contact support@cozytreat.com with your order number.
Personalized items
Because cards are custom-made from your photo and details, they generally cannot be returned for a change of mind. Eligible unused products may be requested for return within 30 days of receipt, but personalized products and sale items may be excluded. Your statutory consumer rights remain unaffected.
Damage, defects, or wrong items
Inspect the order when it arrives. If it is damaged, defective, or incorrect, contact support promptly with the order number and clear photos so the fulfillment team can evaluate and resolve the issue.
Requesting help
Returns must be approved before anything is sent back. Review CozyTreat’s current refund policy and email support@cozytreat.com to begin.